Global Communication Gap Analysis - 1551 Words

Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications Your name here University of Phoenix Gap Analysis: Global Communications Global Communications is a telecommunications company facing a changing market and increased competition. The leadership team has come up with a plan to outsource some call centers to other countries and create an alliance with a satellite company to provide additional services to their customers. In order to compete in the international market, Global must cut costs by outsourcing, however their employees belong to a trade union. This creates a problem in that Global has not included the union in their discussions. This could have legal ramifications as well as†¦show more content†¦This is at odds because again the bottom line for the company is to make money and those profits would be reduced if their plan had to be approved by the union first. The employees right is to have honest communication from their managers, however, if they are made aware of these changes too early, it could result in a loss of employees that are crucial to the success of Global Communications. The management team values leadership while the union and the employees value respect commitment and integrity. In this situation, the leadership as handled by the Global team has not shown commitment and integrity to the employees, as they would like to see it exhibited but rather to be committed to profitability. End-State Vision Global Communications becomes the leader in telecommunications delivery on a global front by retaining the most talented employees with handsome retention packages, thereby increasing trust in the company and it s employees. The union negotiates a fair compensation settlement for employees who lose their jobs and the company officials are able to communicate the proposed plan in a way that minimizes negative publicity. 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